Complaints Complaint rules:
• Bavaria-store.eu is liable to the Customer if the sold Goods have a defect:
• Bavaria-store.eu is legally liable if a physical defect is found before the expiry of 2 (two) years from the date of issue of the Goods to the Customer
• if the Goods received have a defect or are inconsistent with the description provided in the Store, the customer has the option of filing a complaint.
• you can choose one of four methods of compensation:
• free repair
• replacement of the goods with defect-free ones
• reduction in the value of the goods
• refund
• the complaint department of the bavaria-store.eu store decides how the complaint will be considered and what method of compensation will be applied
• in the event of rejection of the complaint, we will send you the goods, along with the justification of our decision • the complaint process itself and the procedure may differ depending on whether the case concerns a new or used product. Everything is described in the instructions below:
• Occasionally, it may happen that the product you received has a defect or is inconsistent with the order. In this case, you can exchange or return the goods free of charge in order to obtain a refund. Alternatively, the store may propose a solution in the form of a lower price of the goods and a refund of the overpayment.
• Just report this fact to us using this form or notify customer service about the problem +48 787 639 293 or write an email to: bavariastore@o2.pl
• Our consultants are here to help, however, in order to supplement the report, they may ask for additional data such as photos of the damage, car details and other, please include as much information as possible in the report
• If the complaint you submitted turns out to be unfounded (the product does not have the indicated defects), the store may charge you for the costs of the return shipment and reject the complaint.
• The complaint department of the bavaria-store.eu store decides how the complaint will be considered and what method of compensation will be applied. Important!
• The store does not accept cash on delivery! Complaint form:
• You can find a sample complaint form here LINK TO COMPLAINT FORM (you can print it out or copy it by hand) Address for sending the complaint: Bavaria Store Lgiń 32 67-400 Wschowa Additional comments:
• The deadline for considering the complaint by Bavaria Store is 14 working days from the moment of receiving the goods and depends on the decision of the manufacturer of the item, issued on the basis of the inspection of the complained goods by the expert of the product manufacturer. All products are sent directly to their general importer or directly to the manufacturer of the given product, if the manufacturer/distributor service determines that the repair of the product requires additional expertise, the period for considering the complaint may be additionally extended.
• remember to contact the Customer Service before returning the goods, most complaints regarding new goods are resolved as a door-to-door exchange by courier at the store's expense.
• the most convenient way to file a complaint is to use the complaint form LINK TO THE COMPLAINT FORM • it should be printed or copied, and filled in carefully
• we encourage you to make an electronic copy of the completed form
• if damage to parts is visible to the naked eye, it is worth taking photos that will supplement the report
• please send a message using the appropriate section here, LINK or send an e-mail attaching the completed and signed complaint form and photos of the damaged product to the e-mail address: bavariastore@o2.pl
• the e-mail cannot exceed 20MB
• all reports will be considered by the Complaints Department, which will inform you by e-mail about the next steps
• in case of problems or questions, contact the Customer Service Office at +48 787 639 293. Important!
• the store does not accept cash on delivery!
Complaint form:
• you can find a sample complaint form here LINK (you can print it out or copy it by hand) Address for sending complaints: Bavaria Store Lgiń 32 67-400 Wschowa Photo tips:
• the maximum size of a single photo is 5MB Additional comments:
• we try to ensure that all complaints are considered within 14 days of receiving the shipment in our Complaints Department.
• in the event of a positive consideration of the complaint, the store may decide to repair the goods free of charge, immediately replace the goods with new ones free from defects, or make a refund.
• in the event of a negative consideration of the complaint, the store will inform the customer of the negative decision and return the goods to the buyer with appropriate information
